Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing our products, if you have other questions, please just send it to info@darakdeals.com

Do you ship internationally? how much is the shipping?

Yes we do ship everywhere and shipping is FREE.

How long will it take to receive my order?

We begin processing your order immediately after it has been placed, however, we ask for 3-4 business days for us to prepare and ship your item. Items are shipped from one of our 4 warehouses located in USA, China , UK and Singapore. Our worldwide free shipping generally takes around 15-25 business days from the shipment date. This time frame may vary depending on the country and package being delivered.

I have received only part of my shipment, where are the other items?
We ship from different warehouses using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you’d like to know the status of your other items, please email us with your name and order number.
What about possible customs fees?
All tax & duties will be covered by us. If you are charged any duty/tax fees for your order, please send us a copy of the invoice so we can settle the charges.
Will this item get to me before ______?

If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

What is your policy on returns?

We understand that you may occasionally wish to return your purchases. We’ll be happy to help you with the process.

We do not accept:

  • Lingerie, undergarments, swimwear and socks.
  • Fragrances, toiletries, cosmetics, beauty and skincare products.
  • Watches, sunglasses, fashion jewellery, glassware and handbags.

Please return your items in their original packaging, within 15 days of delivery. Double-check that you’ve included all the tags, accessories, promotional gifts and warranty cards that came with your order.

What is your policy on cancellations?

You can cancel your order or a part of your order online on DarakDeals.com as long as you do so before it has been processed ( within 24 hours from placing the order ).

If it has already been dispatched, you can wait for it to arrive and then refuse the delivery.

Please note, you can also cancel products you’ve bought during a sale.

Once you’ve canceled an order, your refund will be credited to your card or Paypal once we’ve finished processing the cancellation.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.